Responsible Gaming

Online gaming is meant to be an enjoyable activity. This page provides information and resources to help you stay in control and make informed decisions.

Our Commitment to Responsible Gaming

Club99 is an online entertainment platform intended for adult players who choose to participate in gaming as a leisure activity. This portal supports the principle that online gaming should be approached with awareness, balance, and personal responsibility.

This page provides information and tools to help you understand the risks associated with online gaming and make informed choices about your activity on the Club99 platform.

Understanding the Risks

Online gaming involves financial risk. Like any form of wagering, outcomes are based on chance and there is no guarantee of winning. It is important to understand the following before engaging with any gaming platform:

  • You may lose the money you deposit and wager.
  • Wins from gaming are not a reliable or predictable source of income.
  • Gaming should not be used as a way to recover financial losses.
  • Some individuals may be more vulnerable to developing problematic gaming habits than others.
  • Gaming under the influence of alcohol, medication, or emotional distress can lead to poor decisions.

Signs of Problematic Gaming

It is important to recognise early signs that gaming may be becoming a problem. Consider seeking support if you notice any of the following in yourself or someone you know:

  • Spending more time or money on gaming than intended
  • Chasing losses by continuing to play to try to win back money lost
  • Neglecting responsibilities, relationships, or personal wellbeing due to gaming
  • Feeling anxious, irritable, or restless when not gaming
  • Borrowing money or selling possessions to fund gaming activity
  • Concealing gaming activity from family or friends
  • Prioritising gaming over food, sleep, or other basic needs

If you recognise these signs, it may be time to take a break or seek support from a professional service.

Responsible Gaming Tools

The Club99 platform provides tools to help members manage their gaming activity. Access these tools through your Club99 account settings after logging in.

Need Support?

If you or someone you know is experiencing difficulties related to online gaming, speak with a professional support service in your area. Help is available.

Contact Club99 Support

Related Pages

Responsible Gaming Tools Available on Club99

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Session Time Limits

Set limits on the amount of time you spend in a single gaming session to help manage your activity.

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Deposit Limits

Control how much you deposit over a defined period — daily, weekly, or monthly — to stay within your budget.

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Self-Exclusion

Request a temporary or longer-term exclusion from the Club99 platform if you feel you need a break.

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Account Cooling-Off

Apply a cooling-off period to temporarily pause your ability to access the gaming features of your account.

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Activity Review

Review your gaming history and transaction records within your Club99 account to stay informed about your activity.

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Reality Checks

Enable reminders that prompt you to review how long you have been playing and how much you have spent.

To access responsible gaming tools, log in to your Club99 account and navigate to the account settings or responsible gaming section. If you cannot locate these tools, contact Club99 support via the Contact page.

Responsible Gaming Principles

Play Within Your Means

Only use money you can afford to lose. Never gamble with money allocated for essential expenses such as rent, bills, or food.

Set Limits Before You Play

Decide on a budget and time limit before starting a session. Stick to the limits you set regardless of whether you are winning or losing.

Gaming Is Entertainment

Approach gaming as a form of entertainment, not as a way to make money. Wins should be considered a bonus, not an expectation.

Take Regular Breaks

Step away from the platform regularly. Continuous play without breaks can affect judgement and increase the risk of overspending.

Do Not Chase Losses

If you reach your loss limit, stop playing. Trying to win back money you have lost often leads to further losses.

Seek Help When Needed

If gaming is causing stress, financial strain, or relationship difficulties, speak with a professional counsellor or support service.